FAQ's

  1. What makes my products unique? My products are limited edition, meaning each piece is crafted in small quantities to ensure exclusivity. I focus on high-quality materials and unique designs, perfect for race days and special occasions.

 

  1. How can I care for my millinery items? To keep your millinery items in top condition, store them in a cool, dry place away from direct sunlight. Use a clean baby wipe to remove dust and avoid getting them wet.

 

  1. What sizes are available for your fashion items? My fashion items come in a range of sizes. Please refer to my size guide on the product page for specific measurements and fit information.

 

  1. Can I return or exchange an item? Yes, I offer free returns and exchanges within 30 days of purchase, provided the item is in its original condition with tags attached. Please visit my returns policy page for more details.

 

  1. How do I place an order? You can place an order directly through the website. Simply select your desired items, add them to your cart, and proceed to checkout.

 

  1. Do you offer custom designs? Yes, I offer custom designs for millinery items. Please contact me directly at marlacarmeta@hotmail.com to discuss your requirements and I will be happy to assist you.

 

  1. How long does shipping take? Shipping times vary depending on your location. Typically, within Australia, standard delivery takes 5 business days. You will receive a tracking number once your order has been dispatched. Please contact me directly if you require express post.

 

  1. What payment methods do you accept? I accept all major credit cards, PayPal, and other secure payment methods. You can choose your preferred payment option at checkout.

 

  1. Are your products ethically made? Yes, I’m committed to ethical manufacturing practices. My products are made with care, ensuring fair wages and safe working conditions for all involved.

 

  1. How can I contact customer service? You can reach me directly via email at marlacarmeta@hotmail.com.